Refund policy
Boat Juice Wholesale Return & Refund Policy
All Sales Are Final
Wholesale orders are generally considered final sale. Given the nature of bulk B2B purchasing, returns are not accepted.
Exceptions — Eligible for Return or Credit
Returns or credits are considered only under the following circumstances:
- Damaged goods — Product received with physical damage due to shipping or handling
- Defective product — Manufacturing defects that render the product unsellable
- Incorrect shipment — Wrong SKUs, quantities, or items shipped vs. the confirmed purchase order
- Short shipment — Fewer units received than invoiced
Claim Requirements
To initiate a claim, dealers must:
- Notify Boat Juice within 7 days of delivery
- Provide the order number and invoice
- Submit photographic evidence of the damage, defect, or discrepancy
- Hold all original packaging and product — do not discard or destroy
Claims submitted outside the 7-day window will not be accepted.
Resolution Options
Approved claims will be resolved at Boat Juice's discretion via one of the following:
- Replacement shipment of the affected units
- Credit memo applied to a future order
- Partial or full refund in exceptional cases
Boat Juice does not issue refunds for return shipping costs unless the error originated with Boat Juice.
Non-Returnable Items
The following are not eligible for return or credit under any circumstances:
- Products that have been opened, used, or tampered with
- Products not purchased directly through the Boat Juice wholesale portal
How to Submit a Claim
Email sales@shopboatjuice.com with the subject line: Wholesale Return Claim – [Order #]
Include your business name, order number, description of the issue, and photos.